FAQs

TICKET

Greetings from Aurora Festival!

Tickets are still available. You may purchase at https://ticket.epiceventsph.com/ via Gcash and Credit card or at SM tickets / cinemas and visit www.smtickets.com and Shopee https://shopee.ph/aurorafestival

Ticket prices:

  • SVIP - P3000
  • Gold - P1000
  • Silver - P500

*excludes ticket price charge

HOW TO CLAIM TICKETS

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If you purchased from our website, an official e-ticket will be sent to your email. Please ensure to review your details before checking out especially email addresses. You will receive your ticket via email then print it in a clean sheet of bond paper. This will serve as your official pass to the event.

If you purchased from SM tickets, you may print your claim ticket voucher and claim the physical ticket at SM tickets.

Thank you!

PRINTED TICKETS ONLY

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Only printed tickets are valid; e-tickets are not allowed.

See you! ❤️

SM TICKETS

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Aurora Music Festival Clark tickets are available at SM tickets. Outlets in SM Cinema branches (ticket booth), select The SM Store (SM Department Store) branches and Eastwood Mall, as well as at the box office of Mall of Asia Arena.

For concerns regarding SM tickets, you may contact:

8470-2222
0917-8702222

customercare@smtickets.com

TUMBLERS/AQUAFLASK

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Tumblers/bottles/aquaflasks are prohibited inside the festival. There will be available food and drinks inside the venue. Thank you and see you soon! ❤️

PROHIBITED ITEMS

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Please be guided accordingly as to what items are allowed / prohibited inside the festival. Thank you and see you soon!

TRANSFER OF TICKET

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Ticket details can be updated and transfer to the respective attendee. To transfer, simply click “view you ticket” on the email confirmation and it will direct you to a link from there you can transfer or print the e-ticket. Thank you!

CUSTOMER SERVICE

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Our customer service hotline is open from Monday- Sunday 10am to 7pm. Any inquiries beyond that will be answered during operating hours. You may note your concern here or send an email to info@epicevents.ph or message our customer service hotline 09670960373 / 09674911488. Thank you!

AGE

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The music fest is open to adults and minors ages 13-17 years old. Minors must be accompanied by a guardian in the same ticket section with a 1:1 ratio.

See you! ❤️

VENUE

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The music fest will be held on April 6-7, 2024 at Clark Global City. Venue map and parking locations will be posted in the following days. See you! ❤️

THINGS TO BRING

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Please be guided as to what things should be brought on the day of the festival. Thank you!

EMAIL CONFIRMATION

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You will receive an email confirmation with your e-ticket after purchasing from our website. Please make sure you have inputted the correct information. Thank you.

OPEN GATE

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Gates open at 1 pm. Please wait for final announcement in the coming months for any changes. For latecomers, they will still be catered. There will be separate entrances/exits for the different ticket section. Thank you and see you soon! ❤️

BARRIERS

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There will be queuing lanes for different ticket sections. Rest assured, only those who purchased tickets will be allowed to enter the venue and into their respective ticket sections. Ticket sections will be divided accordingly with barriers. Thank you and see you soon!  ❤️

STANDING

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This is an outdoor event. SVIP, Gold, and Silver ticket sections are standing. Thank you! ❤️

BAGGAGE COUNTER

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There will be no baggage counter during the event. Please keep an eye on your belongings. Thank you and see you soon! ❤️

NON-REFUNDABLE

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Due to the limited number of tickets, all sales are final and are non refundable. Thank you!

WHERE TO FIND TICKET

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From the email confirmation, click “View your Ticket,” from there you can download the PDF of your Ticket and print it on a clean sheet of bond paper. This will serve as your official pass to the event. Thank you!

VACCINE

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Only fully vaccinated individuals are allowed to enter the venue. Thank you!

FOOD CONCESSIONAIRE

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You can send your intention thru our email auroraconcessionaires@gmail.com.

SPONSORSHIP

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For sponsorship and partnership email us at: aurorasponsorship@gmail.com

Thank you!

ONE NAME

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Every ticket has a unique QR code. You can input one name for all the tickets. Thank you!

PWD / SENIORS

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We allow PWD and Senior Citizens. Pregnant women are not advised for safety. This is an outdoor event. Thank you!

HOT AIR BALLOON

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We do not allow riding the hot air balloon. Hot Air Balloon is for background display for the music festival. Thank you!

TIME FOR BALLOON

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The balloon will operate depending on the weather. Our professional pilots will try their best to tether and night glow will start from 5 pm onwards. Thank you!

ENOUGH FOOD

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Outside food and drinks are not allowed. There will be enough food concessionaires spread in every section. See you!

ENOUGH WATER

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Hydration stations are set up in every section, parking areas, and entrances and exits. Thank you!

PORTALETS

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There will be enough portalets inside the venue. Portalets are set up in every section, parking areas, and entrances and exits. Thank you!

ENTRANCE

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Clark Aurora Music Festival and Hot Air Balloon Display will have multiple entrance lanes for hassle-free queuing. See you soon!

TENT

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Bringing tents is not allowed. Please see prohibited items and things to bring in a separate post. Thank you!

REENTRY

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Only one time entry in the Main Entrance. No re-entry. Thank you!

Re-entry is allowed in our concert sections.

VALID ID

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Please bring a valid ID. Please see what things to bring in another post. Thank you!

HOTEL

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There are several hotels inside Clark Global City. We will share our recommended hotels in another post with Aurora promo. Thank you!

SHUTTLE

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You can contact Mabuhay Car Rentals for van reservation. 

Van Rental Rate: 

1500.00 / Way (14 pax maximum)

Car Rental Rate:

800.00 / Way (4pax maximum)

*Rate subject to change

Contact them at:

clarkmabuhay@yahoo.com

09158850464

CLEANLINESS

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Cleanliness of the venue is a must. Trash Bins are located in every section, parking areas, and entrances and exits. Any violators will be penalized. Attendees are encouraged to dispose of their trash in designated trash bins. Thank you!

MEDIC

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There will be a medical team and emergency response team on standby during the event. Thank you!

ONSITE

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There will be no ticket selling onsite. You may purchase tickets at https://ticket.epiceventsph.com/ via Gcash and Credit card or at SM tickets / cinemas.  Thank you!

TRAFFIC

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Parking nearby to watch the festival is prohibited.  Traffic Marshals will check ticket validity upon entry to the premises. Thank you!

RECOMMEND

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We recommend everyone to take a heavy meal, hydrate, and go to the restroom before going inside the venue. This is a music festival so expect long hours of standing. You can bring a small mat for sitting in our concert grounds. Thank you!

LINE UP

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The epic Aurora Music Festival Day 1 will feature PPOP Kings SB19, Moira Dela Torre, December Avenue, Juan Karlos, Adie and Cup of Joe.

it’s time to rock out on Day 2 because it’s set to be equally spectacular with performances by icons Rico Blanco, Parokya ni Edgar, Kamikazee, Orange & Lemons, Itchyworms and Andrew E.

UPGRADE

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We do not allow change sections and upgrades. Kindly ensure that you have chosen your desired section upon purchase. Thank you!

PETS

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We do not allow pets inside the venue. Thank you!

DRINKS / CIGAR

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Bringing alcoholic drinks/cigarettes is not allowed inside the venue. Thank you!